e-Commerce Consulting

e-Commerce Strategies and Processes

Not every company needs the same e-commerce strategy. That’s why we create individual strategies tailored by your potential and existing concept. We know that success only comes if the internal and external company processes are tuned into the strategy. That is why we create a holistic approach that takes all relevant factors into account with our following services:

Process Evaluation:

•    Product data/contents
•    Customer data
•    Order data
•    Definition and development of e-commerce processes
•    Marketing
•    Comparison of should/is e-commerce processes
•    Process optimisation with project connection
•    Returns/customer service

Strategy Development:

• Development of individual e-commerce strategies.
• Discovering potential improvement in existing strategies.
• Base concept drafting.
• Incorporation of targeting, corporate identity and corporate design.
(CI, CD)
• Platform details. (basic structure, roles and rights, USP etc.)
• Recommendations for action for B2C, B2B, multichannel and
mobile e-commerce.